Customer-Centricity Assessment™
Are You Really Customer-Focused?
According to Dr. Peter Fader, author of Customer Centricity, a company that is customer-focused offers customers a consistently great and relevant experience across all touch points.
When the customer is at the center of everything you do, you are in a solid position to earn their business.
When you’re customer-focused and your business efforts are focused on high-value customers with an emphasis on customer lifetime value, you are customer-centric.
It’s good business to put yourself in your customers’ shoes.
Instructions
Take our quick self-assessment to gain insight into how customer-centric your customers might find you.
For each question, imagine how they would answer using a 1-10 scale, with 10 being the customer would strongly agree and 1 being the customer would strongly disagree.
Download the Assessment
Customer-Centricity Assessment
Complete this form to download your FREE copy of the Worksheet.